At Carvana, we sell cars, but we are not salespeople. We have made it our mission to create a
hassle-free way for people to buy and sell cars. We saw a huge problem with how much of a headache it is to buy a car the traditional way, so we committed ourselves to put customer satisfaction at the core of our business, we have built a no-pressure, no-haggle online car buying experience that saves our
customers time and money. Customers can search through thousands of vehicles online, see full
360-degree views of both the interior and exterior of the vehicles before deciding to go through the
purchasing process. Our Customer Advocates will then either deliver the purchased vehicle to our
customer's driveway using one of our kick-ass one car haulers, or they will meet our customers at one of our amazing coin-operated Vending Machines.
For more information on Carvana and our mission, sneak a peek at our company introduction video.
About the team and position
Carvana's Market Operation department is known for its team-oriented, fast-paced environment.
We expect bright people who are willing to roll up their sleeves, step in wherever needed, mentor and develop team members, and assume additional responsibilities as needed while juggling multiple
projects. Don't forget to bring your personality! We thrive from each unique perspective. Our strength is in our diversity of opinions.
The Team Lead, Market Operations is responsible for running the local Carvana hub and everything that comes with it, including (but not limited to); market launch, operations, logistics, consumer branding,
team engagement and effectiveness and, of course, the market's ongoing success. We are looking for
someone who is a big picture thinker with the ability to manage the employee and customer experience. A Team Lead not only crushes daily operations, but they have the savvy to assess business trends and
proactively create solutions to potential roadblocks. We need a strong people leader, as a Team Lead
works closely with a team of extremely talented Customer Advocates and is responsible for providing
vision and development opportunities.
What you'll be Doing
resources and guidance they need to be successful. Employee development is an essential part
of this role.
check-ins, and setting goals to improve performance and skill set.
tools and programs as well as by finding new, creative and effective methods of recognition.
like a boss.
wash cars or jump into our kick-ass single-car hauler and deliver cars to our customers while
providing a stellar customer experience.
market operating like a well oiled machine
What you should have
where roles continually adapt as the company evolves
It would be great if you also had
What we'll offer in return
pets, and much more
and rapid career development
To be able to do your job at Carvana, there are some basic requirements we want to share with you.
crouch, climb, balance, and squat.
hours at a time.
Of course, we'll make any reasonable accommodations for those with disabilities to perform the
essential functions of their jobs.
Hiring is contingent on passing a complete background check. This role is not eligible for visa
Carvana is an equal employment opportunity employer. All applicants receive consideration for
employment without regard to race, color, religion, gender, sexual orientation, gender identity or
expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.