Lead Guest Coordinator

Full time | Full day

Lead Guest Coordinator

Posted 30 November by Kaptyn

  • Las Vegas

Job Description - Lead Guest Coordinator

Our Mission Statement

Transforming the shared mobility customer experience for good by managing a platform of sustainable vehicles and professional drivers.

To Move People?

We are passionate about helping people reach their destination in the most comfortable, efficient, stylish and sustainable ways possible. We believe it’s equally as important to create great lives for our team members and their families.

Who is

Since 2016 we’ve been on a mission to make transportation more efficient, enjoyable and accessible. We started by creating an innovative software suite to help transportation companies manage their operations. It was a good start, but we knew that we could have a bigger impact. So, in 2020 we decided to purchase some of the best fleet operations in America and combine them into a force for change.

We are excited to be the future of transportation and are looking for passionate team members to join us to advance our mission. Our commitment to creating a better experience in a better way is fueled by a belief that the transportation industry needs to focus less on replacing drivers and more on empowering them. We are also dedicated to making every ride as sustainable and enjoyable as possible, while being a model for other companies to emulate.

What are We Looking For?

We believe that having the best partners in the world is the key to our success. Think you're up for the challenge?

If you are a professional who believes that safety and superior customer service drives your ambition, we’d love to hear from you!

What we need you to do:

  • Oversee property curb relations to ensure proper coverage and streamline communication.
  • Ensure streamlined communication to all non-airport guest coordinators.
  • Mange and enhance coverage reporting to continuously improve coverage procedures.
  • Assign the guest to the specific vehicle when working at non-union properties
  • Support Kaptyn queue software roll-out
  • Work with operations and business development to ensure contract requirements are supported.
  • Help maintain a clean, safe and professional working environment at all times
  • Be an extension of driver success when making contact with Kaptyn drivers.

What you need to have:

  • Windows and general computer knowledge
  • Ability to multi-task in a fast-paced environment
  • Ability and confidence to make decisions on your own
  • Strong problem solving skills
  • Professional in both appearance and etiquette
  • Ability to stand for long periods of time when necessary


  • Cash handling / customer service experience
  • Minimum age of 18 years old

What can we offer?

  • Competitive compensation
  • Medical, dental and vision insurance
  • Paid leave
  • On-going personal and professional development programs
  • Being part of a bigger mission and improving the experiences and lives of others

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